Privacy Policy- Geni Restaurant

Introduction

We, WeGeni IT Services and Consulting (OPC) Private Limited ("We", "Us", "Our", "Company"), respect the privacy of everyone who visits this website, uses the desktop application and/or uses our mobile applications (the website, desktop application and the mobile application are collectively called, the "Geni Restaurant Platforms"). The Company has created the Geni Restaurant Platforms and licensed the use of the same, as part of its business operations. The services are rendered by the Company through the Geni Restaurant Platforms.

We are highly committed to the privacy of your data and information and in providing services to all the subscribers / users of the Geni Restaurant Platforms. As a result, we would like to inform you regarding the way we would collect, process, store and use your personal data. We recommend you to read this privacy policy (hereinafter referred to as "Policy") so that you understand our approach towards the use of your personal data. This Policy shall form part of the Terms of Services and any other additional Terms of Use issued by the Company with respect to the use of the Services in the Geni Restaurant Platforms and is in compliance with applicable laws and regulations, including, but not limited to, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By submitting your Personal Information (as defined hereinafter) to us and indicating your agreement with this Privacy Policy, you (or anyone who accesses and uses the Geni Restaurant Platforms shall be referred to as "You", "Your" or "User" as the context may require) will be treated as having given their permission, wherever necessary and appropriate to our collection, use and disclosure of Personal Information and accept this Policy along with any amendments or modifications as may be made from time to time. If you do not wish to provide any Personal Information, you are not entitled to use any of the Geni Restaurant Platforms or avail any of the services provided in the Geni Restaurant Platforms ("Services"). This Privacy Policy is subject to our general Terms of Services provided at the time of signing up ("Terms").

Personal Information

We limit the collection of personal data to only that which is absolutely necessary to carry out our legal or business obligations. In some cases, however, the provision of personal data may be partly required by law (e.g. tax regulations), is needed as part of or as a result of contractual negotiations, or as part of providing a service. The non-provision of the personal data would have the consequence that the contract or service with the data subject could not be provided or concluded, and is therefore considered a legitimate interest for processing.

Any information that is collected from you during the process of registration and subscription of the Services available at the Geni Restaurant Platforms, further during the course of accessing and using the Services available at the Geni Restaurant Platforms, shall be referred to as Personal Information. Personal Information shall include, but not limited to:

• Name/ Company Name
• Email
• Phone number
• Address
• We also collect your billing information when you use our Services through our Geni Restaurant Platforms.
• During the process of completing any customer survey, any information or reviews or comments mentioned by you.
• Any sensitive personal data information as provided under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 such as passwords, financial data, data identifying the gender of the person, etc.
• We also collect information relating to your usage of the Geni Restaurant Platforms necessary for the purpose of providing you with the best possible service.

When you visit the app, we may collect certain non-personal information as well. We may collect additional information including the type of device you use for accessing the Services, IP address of your device and any other information about the manner of usage of the Geni Restaurant Platforms and access to the Services. We are entitled to collect the information relating to pattern of your use of the Geni Restaurant Platforms.

We use temporary and permanent cookies and we obtain certain types of information when you access the app or advertisements and other content served on the Geni Restaurant Platforms to secure and enhance your overall experience of using our Services. These information may include, but not limited to your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We use cookies primarily for authentication but may also use them to improve the quality of our Service by storing your preferences and tracking your usage trends.

When you download or use our Geni Restaurant Platforms for accessing the Services through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. We may use this information to provide you with Services if required. We use mobile analytics software to allow us to better understand the functionality of our app on your phone. This information may include, but not limited to, how often you use the Geni Restaurant Platforms, the events that occur within the Geni Restaurant Platforms, aggregated usage, performance data, and where the Geni Restaurant Platforms was downloaded from.

When You send emails or other communications to Us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

You may withdraw Your consent by contacting our Grievance Officer, details of whom are provided within this Privacy Policy.

Usage of Personal Information

We use the Personal Information and all other information provided by you to:

• Process your request for Services
• Provide and improve the Services
• Enhance performance and functionality
• Perform analytics for internal and external use
• Provide customer support
• Fulfill legal and audit obligations
• Share with third parties (where relevant and beneficial to you)
• Comply with legal or regulatory demands
• Market or showcase our platform and success metrics to potential stakeholders

If you sign up to receive email newsletters or promotional materials, you can unsubscribe at any time. You can disable push notifications at your device level.

Security of Your Personal Information

We take appropriate security measures to prevent unauthorized access or disclosure of your data. We use firewalls, encrypted transmission, and secure server environments. However, no method of data transmission or storage is 100% secure.

We assume no liability for data breaches due to external hacking, transmission errors, or misuse of login credentials. You are responsible for maintaining confidentiality of your username and password.

Retention of Personal Information

Your personal data will not be kept for longer than necessary. Personally identifiable data will be deleted 10 years after service termination unless legally required otherwise. Anonymized data may be used for statistical or research purposes indefinitely.

Transfer of Data

Your data may be transferred to and stored in countries outside your own, including Singapore. We will ensure that any such transfer complies with applicable Indian laws.

Transfer of Information to Third Parties

Geni Restaurant integrates with APIs and services from third-party vendors. These vendors may process your Personal Information. When using such services, you are also subject to their privacy policies.

Types of third parties we may share data with include, but are not limited to:

• Payment processors
• Analytics tools
• Communication platforms
• Hosting providers
• Customer support systems

We are not responsible for the privacy practices of third-party vendors.

Payment Information and Razorpay Integration

We use Razorpay to process all online payments. When you initiate a transaction through Geni Restaurant your payment details such as name, contact info, and billing address may be securely transmitted to Razorpay. We do not store full credit/debit card information or CVV details on our servers.

Razorpay adheres to PCI-DSS (Payment Card Industry Data Security Standard) requirements and implements robust security practices. By proceeding with a payment, you also agree to be bound by Razorpay's Privacy Policy and Terms of Use.

Third-Party Links

The Services may also contain links to third-party websites. Your use of these features may result in the collection, processing, or sharing of information about you. We are not responsible for the content or privacy practices of such third-party websites or services. Please read their privacy policies independently.

Updating, Modifying, and Deleting Your Information

You can update, modify, or delete your Personal Information by accessing your account on the Geni Restaurant Platforms.

To delete your account, you can email us at we@wegeni.com.

Upon cancellation or termination of your account/subscription, we reserve the right to retain Personal Information as may be required to comply with legal obligations or business needs, for a limited period.

Changes to Privacy Policy

We reserve the right to amend or revise this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for revisions. You will be notified of any material changes either through email or via notice on our homepage. Your continued use of the Services following the posting of changes shall constitute your consent and acceptance of those changes.

Collection of Data from Minors

We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete such information promptly.

Privacy Policy and End User License Agreement (EULA)

The Privacy Policy and End User License Agreement (EULA) are made available on our website's homepage for user reference https://restaurant.wegeni.com. We recommend reviewing these documents to stay informed about your rights and obligations when using our services.

Governing Law

This Privacy Policy shall be governed by the laws of India. Courts in Namakkal District, Tamil Nadu, shall have exclusive jurisdiction over any matter arising out of or in connection with this Privacy Policy.

Data Not Sold to Third Parties

We do not sell your Personal Information to third parties. Your data is collected solely to provide our services, and we do not license or make available your personal data for independent third-party use.

Grievance Redressal